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Returns at Passion Sense – Made Easy
At Passion Sense we want you to be happy with your purchases so we offer a free 60 - day refund or exchange policy for all unopened and unused items. Plus, if your used item breaks or becomes faulty within 60 days of your purchase you may return it to us completely free for a full refund or exchange.
When Returning An Order:
Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping and packaging must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible and you will be notified when we receive the returned parcel at our warehouse.
Faulty Items: If your item is faulty please make sure that you clearly detail the issues you are having. Unless the fault is very clear you may wish to email our Customer Services team beforehand as some items may have remotes or battery compartments that have a trick to them!
If you have used the item, please make sure that it has been thoroughly cleaned as photographs will be taken of all faulty items when we receive them to help with processing. If we find that the item is not in a faulty condition this will be returned to you at your expense.
As soon as we have received your returned parcel back at our warehouse we will process your choice of a refund or a replacement as soon as possible.
If you have any further questions or would like assistance, please contact us at: firstname.lastname@example.org